AI & automation · Expertise
AI & automation
We start with your processes and data. Agents, assistants and workflows are built around a verifiable objective, controlled access and appropriate monitoring.
Let’s talk about your projectWhat we build
AI strategy audit
Start with the right problem. We examine your processes, data and constraints to define a useful first project and a realistic roadmap.
DiscoverCustom AI agents
An agent connects an objective to tools and actions. We define its permissions, boundaries and the steps that remain under human control.
DiscoverDocument assistants & RAG
Turn documents into a usable knowledge base. A document assistant retrieves relevant passages before preparing an answer, with sources the user can inspect.
DiscoverConversational assistants
A useful assistant helps a person complete a task. We organise conversations, information access and escalation to a human.
DiscoverWorkflow automation
Connect time-consuming steps: collect, check, transform and deliver. A reliable workflow plans exceptions as carefully as its main path.
DiscoverCRM & API integrations
Your tools need to share the right information at the right time. We scope exchanges between CRM, messaging and business software with explicit synchronisation rules.
DiscoverAI monitoring & maintenance
An AI solution evolves with its data, tools and usage. Monitoring helps detect deviations and decide on corrections using concrete observations.
DiscoverConcrete applications
AI & automation use casesLead qualification
Prepare an initial assessment of enquiries and deliver useful context to the sales team. Commercial decisions remain grounded in your criteria and customer knowledge.
DiscoverAI for customer support
Help support find information and prepare consistent responses. The system must recognise sensitive requests and know when to hand over.
DiscoverIntelligent document processing
Extract useful information without losing its source. A document pipeline combines reading, validation and review of cases outside expected criteria.
DiscoverAutomated reporting & summaries
Bring scattered data together and produce summaries with traceable figures. AI explains observations; calculations follow explicit rules.
DiscoverOnboarding & operations
Coordinate onboarding for customers or employees. Automation prepares tasks and access while sensitive approvals retain an identified owner.
DiscoverUnderstand before deciding
AI & automation guidesAgent, chatbot or workflow?
The right choice depends on the job. A conversation, a sequence of rules and model-driven action address different constraints.
Read the guideChoosing n8n, Make or Zapier
Compare platforms using real scenarios: connectors, complexity, operations and total cost. Connector count alone does not determine the best fit.
Read the guideRAG or fine-tuning?
Access to current knowledge and behavioural adaptation are different needs. Start by identifying what your system must learn, retrieve or execute.
Read the guideAutomation cost & ROI
A useful budget separates implementation from operation. Return on investment is measured against a baseline and explicit assumptions.
Read the guideAI security & governance
Governance specifies what the system can see, decide and do. It connects technical permissions to human accountability and project requirements.
Read the guideHow to choose an AI model
Choose a model using tasks representative of your business. One successful demonstration does not establish reliability for daily use.
Read the guideTesting and deploying an AI agent
Deployment starts with acceptance criteria and action boundaries. Testing answers is insufficient: tools used and resulting changes also need verification.
Read the guideYOUR NEXT CHAPTER
Let’s scope your project.
An idea, a process to improve, visibility to build. Let’s start with your objective.
hello@sama-techly.com Let’s talk about your project ↗