SAMA TECHLY / KNOWLEDGE
What matters
Plans
Define features, limits and plan-change rules. Customers should be able to understand the rules.
States
Handle trial, renewal, payment failure and cancellation. Access depends on a verified provider state.
Reliability
Verify events and avoid duplicate processing. Document refunds and cases requiring intervention.
Check in your context
Prepare the next step
- The primary user and their task
- The essential first-version journey
- Data, integrations and required roles
- Acceptance criteria and operational ownership
A prioritised backlog, demonstrations and acceptance criteria. Documentation and access handover are included in the delivery scope.
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